Happiest of Holidays! Just a heads up - I will be in/out of the studio through 12/21, either making or selling at shows. My show schedule is listed under events, but briefly I'll be in Chicago at the One of a Kind Show and Sale Thu 12/5 - Sun 12/7, the Chicago Art Girls Holiday Pop-Up Shop Sat 12/14, and the Hideout Last Chance Holiday Sale on Sat 12/21. Orders will be shipping as soon as I can but could take a few extra days - everything will ship before 12/21.
*I WILL BE CLOSED from Sun 12/22 through Sun 1/5/2014* All orders placed during this time will ship after 1/5. HAPPIEST OF HOLIDAYS AND WISHING YOU PEACE, LOVE AND PROSPERITY IN 2014 - Thank you for an amazing 2013 xxoo -Laurie from Kiku
Limited Warranty + Returns
Ideally you'll be thrilled with your purchase, but if you're not happy, we're not happy. If this is the case please contact us within 14 days of receiving your order to set up a return, for either exchange or a credit back to your account (the same way you paid), minus any shipping fees. Please securely pack the item (see below) and send it back within one week of setting up the return, in new and unused condition. During the holidays, if you've ordered between Thanksgiving and Christmas and it's just the wrong darn thing, please contact us before January 1st to set up a return/exchange, and mail back no later than two weeks after the return is processed. Custom items are not returnable.
When shipping a glass item back, please try to re-use the original packaging. If it's no longer available, please wrap the item in bubble wrap and surround it with no less than 3" of packing peanuts. A refund will not be available for an item that's been broken in transit back due to faulty packing.
Kiku will not be held responsible for items broken by mis-use (read: don't leave your belt in your pants when you get undressed! We also recommend hand washing all housewares, and never put them in the microwave).
In the event that an item was damaged during shipping, please take photos of the item - don't throw away the box or packing materials - and email them right away to laurie(at)kiku-co(dot)com. Please include your name and order number.