Limited Warranty + Returns
Ideally you'll be thrilled with your purchase, but if you're not happy, we're not happy. If this is the case please contact us within 14 days of receiving your order to set up a return, for either exchange or a credit back to your account (the same way you paid), minus any shipping fees. Please securely pack the item (see below) and send it back within one week of setting up the return, in new and unused condition. During the holidays, if you've ordered between Thanksgiving and Christmas and it's just the wrong darn thing, please contact us before January 1st to set up a return/exchange, and mail back no later than two weeks after the return is processed. Custom items are not returnable.
When shipping a glass item back, please try to re-use the original packaging. If it's no longer available, please wrap the item in bubble wrap and surround it with no less than 3" of packing peanuts. A refund will not be available for an item that's been broken in transit back due to faulty packing.
Kiku will not be held responsible for items broken by mis-use (read: don't leave your belt in your pants when you get undressed! We also recommend hand washing all housewares, and never put them in the microwave).
In the event that an item was damaged during shipping, please take photos of the item - don't throw away the box or packing materials - and email them right away to laurie(at)kiku-co(dot)com. Please include your name and order number.