Payment
Orders are processed on secure servers at PayPal.com, which uses SSL (Secure Socket Layer) encryption to protect your data during transmission. You may use your Paypal account, or pay via e-check, credit cards without a Paypal account.
Shipping
Orders typically ship within 3-5 business days after payment is received, but please allow up to 7 business days. Custom orders + knitting needles may take an additional week to make and ship. You may view the status of your order (including USPS tracking information) in Paypal, but please feel free to contact Laurie for detailed shipping info. Jewelry, accessories and coaster sets typically ship USPS Priority mail, larger platters ship FedEx Ground. All of the packing peanuts and bubble wrap are reused, please do the same (or drop them off at your local FedEx/UPS store).Returns and Exchanges
Ideally you'll be thrilled with your purchase, but if you're not happy, Laurie's not happy. If this is the case please contact Laurie within 14 days of receiving your order to set up a return, for either exchange or a credit back to your account (the same way you paid), minus any shipping fees. Please securely pack the item (see below) and send it back within a week of setting up the return, in new and unused condition. During the holidays, if you've ordered between Thanksgiving and Christmas and it's just the wrong darn thing, please contact Laurie before New Year's Eve to set up a return/exchange, and mail back no later than two weeks after the return is processed. Custom items are not returnable.When shipping a glass item back, please try to re-use the original packaging. If it's no longer available, please wrap the item in bubble wrap and surround it with no less than 3" of packing peanuts. A refund will not be available for an item that's been broken in transit back due to faulty packing.
