Holiday 2014

Thank you so much for a wonderful 2014 - my 10th year in business!  I'll be working and shipping until the last minute, here is my shipping schedule:

For stock US orders hoping to be received before Christmas, please order before 12/18.  I will ship until 12/19 via USPS Priority Mail or FedEx for larger orders/platters, but that can take 2-4 days in transit once I pack and ship (shipping from just outside Chicago). 
Arrangements can be made for home/studio pickup from 12/15-12/19 in Oak Park, IL, please email me via the Contact link at the top.  I have shows in Chicago on 12/13-14 and 12/20 (see Events for details) for any last minute shopping needs (I'll be bringing limited stock, so please contact me if there's something special you'd like me to bring).

I will be out of the studio from 12/20-1/4, but answering emails every few days.  Orders placed during this time will ship after I return. 

Happy holidays and best wishes for a healthy & happy 2015!

FAQ

Heck, yes!  Orders are processed on secure servers at PayPal.com, which uses SSL (Secure Socket Layer) encryption to protect your data during transmission. You may use your Paypal account, or pay via e-check, credit cards without a Paypal account.

Absolutely not.  You can pay with a credit or debit card using Paypal but without signing up for an account.

Underneath where it says "Have a Paypal account?  Log in", you'll see  a "Don't have a Paypal Account?" link - click here and follow the instructions.

 

Stock orders typically ship within 3-5 business days after payment is received, but please allow up to 7 business days. Knitting needles may take an additional week to make and ship, and allow 2-3 weeks for custom orders, once payment is received.

You may view the status of your order (including USPS tracking information) in Paypal, but please feel free to contact Laurie for detailed shipping info. Jewelry, accessories and coaster sets typically ship USPS Priority mail, larger platters ship FedEx Ground.

 

Ideally you'll be thrilled with your purchase, but if you're not happy, we're not happy. If this is the case please email Laurie within 14 days of receiving your order to set up a return, for either exchange or a credit back to your account (the same way you paid), minus any shipping fees. Please securely pack the item (see below) and send it back within a week of setting up the return, in new and unused condition.  Please note, if you received the item as a gift, I can give you a store credit only.

During the holidays, if you've ordered between Thanksgiving and Christmas and it's just the wrong darn thing, please email Laurie before New Year's Eve to set up a return/exchange, and mail back no later than two weeks after the return is processed. Custom items and holiday goods are not returnable.


When shipping a glass item back, please try to re-use the original packaging. If it's no longer available, please wrap the item in bubble wrap and surround it with no less than 3" of packing peanuts. A refund will not be available for an item that's been broken in transit back due to faulty packing.

I sell all of my color and design experiments, discontinued goods and the occasional mis-fire product either through etsy at kikuhandmade.etsy.com or at my open studio shows in Oak Park, IL.

Absolutely - just order the item you like, then add a 'custom print' (under the 'custom' category) and list your color choices.  Feel free to email me for color questions, I can even email you a mock-up of what your color choices will look like.

All the time!  Do you have a pic of your dog, your logo, your band name or just an idea buzzing around your head that you'd like to see on glass?  Email me!  I can put a lot of images onto everything from belt buckles to coasters to platters - I even do custom portraits and art panels. 

How it works:  email me the image you'd like to see on glass and what product you're interested in, along with any color ideas you have.  Typically faces don't work great for smaller items and look best on custom portraits, which are quoted out individually.  Images should be high contrast (I can do that) and won't have a lot of grays - I can print one "ink" color (it's really glass enamel) onto one background glass color - any additional colors require additional screens @ $5 more per screen.  When you email me your ideas, I will work up a mock-up and email it back to you, you can order once we finalize the design and I'll get started just as soon as the order is in my system.

Feel free to check out my Flickr account to see examples of custom work I've done in the past.

Since my studio is also part of my home, I set up an open studio shop twice a year, in May and November.  Outside of that you could place an order online (or email me) and pick up at my studio by appointment only.

Fused glass - also called "warm glass" is when two or more pieces of compatible* glass are heated slowly and basically melted together in a kiln, to between 1400-1450 degrees.  After the initial 'melting' period, pieces cool very slowly - called annealing - to reduce thermal shock (which will shatter the glass).  The results are flat panels of glass, like my coasters, buckles or art panels.  To get the platter shapes, pieces go back into the kiln and heat even more slowly to under 1300 degrees, and also follow an annealing schedule.

My pieces incorporate one extra step in the beginning - the silkscreening.  After I create my artwork and make my screen(s), I print directly on the pre-fused glass with glass enamels, then fuse.  The resulting patterns are made of glass and therefore become a permanent part of the glass during the fusing process.

 

*glass fusers need to use compatible glasses.  Kiku uses only Bullseye glass - made by hand in Portland, OR - which is tested compatible for a coe (co-efficient of expansion) of 90.  Glasses of the same COE heat and cool at the same rate, whereas glasses of different or unknown coe's heat and contract at different rates which leads to shattered glass.  This is one of the reasons I can't work with recycled glass, the other being I'd lose the amazing selection of colors that Bullseye offers.

Yes, absolutely!  I ship via USPS (United States Postal Service) Priority or First Class Mail*.  Feel free to email me at laurie(at)kiku-co ( . ) com for a more accurate shipping quote, my shipping rates in the system are often higher (sometimes a smidge, sometimes a lot) than the rate my webstore (connected with the USPS store) quotes.  Or feel free to go ahead and place your order and I will refund the difference upon shipping. 

First class mail is often the cheapest way to ship - if you're interested in this option, just let me know in the comments section.  And expect a refund ;)

Some more details:

International Shipping Fees, Import Duties and Taxes:

  • Kiku Handmade will not be responsible for your country's Import Duties, Fees or Taxes. 
  • The customer is responsible for any extra charges that are incurred such as: customs' fees or import duties and taxes which are levied once a shipment reaches your country.
  • Kiku Handmade has no knowledge of duty rates/taxes or the import laws for any individual country.
  • It is the customer's responsibilty to know whether the products they have ordered from Kiku Handmade are able to be imported to his/her country.

I know that there is an option to ship items as a "gift", but Kiku Handmade lists all items as the merchandise that it is, including purchase price as value.  Mail Fraud is what sent Al Capone to jail, I'm not anxious to follow in any of his footsteps ;)

International Returns or Packages Refused:
 If the package is returned to Kiku Handmade because of an address error made by the customer, or the customer refuses the package or, the it are not allowed into the country by customs, the customer will be responsible for the additional costs charged to Kiku Handmade for the return of the package.